#  Frances Frei 

UPS Foundation Professor of Service Management, Harvard Business School

Senior Associate Dean for Executive Education, Harvard Business School

 

 

 



   ![frances frei](/sites/g/files/omnuum11511/files/styles/hwp_4_5__320x400/public/inclusion/files/frei.jpg?itok=W3MFyEZG) 

 



 

 laptop\_windows [Biography](http://www.hbs.edu/faculty/Pages/profile.aspx?facId=6587) 

 

 



 

 





 

 

- ## Person Category
    
     [Member](/person-category/member)